Return and Exchange Policy

At Vap Stores, your satisfaction is our priority. Returns and exchanges are subject to the following terms and conditions:

Customers may visit any nearest Vap Stores outlet in the UAE (Click here for store locations), call our Vap Stores Helpline: +971503303940, or email us at support@vapstores.ae for assistance.
Products must be accompanied by a valid proof of purchase.
Products must be unopened and in their original packaging. Once a product has been opened or used, refunds or exchanges are not applicable due to hygiene and personal safety reasons.
Any unopened product purchased from Vap Stores online or physical stores can be exchanged within 14 days from the purchase date.
Refunds for purchases made by credit/debit card will be issued only to the same card used for the transaction. Cash refunds are available only for purchases made directly in Vap Stores outlets.

Warranty Terms & Conditions

6-month warranty applies to devices only. If a device is found faulty, it can be exchanged within 6 months from the original purchase date (proof of purchase required).
Warranty claims require a valid purchase invoice.
Products showing damage due to misuse, negligence, or normal wear and tear will not be eligible for refund or exchange. (⚠️ Liquid and physical damages are not covered under warranty.)
Warranty does not apply to disposables, e-liquids, or accessories.
Vap Stores reserves the right to accept or reject any warranty claim at its discretion.

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